Thank you for choosing CarBhade. We strive to provide reliable and affordable cab booking services. Please read this Refund & Cancellation Policy carefully before booking a ride.

1

How to Cancel a Booking

You can cancel your booking through any of the following methods:

Phone: Call us at +91 63511 70158
WhatsApp: Send a cancellation request to +91 63511 70158
Email: Send a request to support@carbhade.com

Please provide your booking ID and the registered phone number when requesting a cancellation.

2

Cancellation Charges & Refund Schedule

Refund eligibility depends on how early you cancel before the scheduled pickup time:

Cancellation Window Refund Amount

24 hours or more before pickup Full Refund (100%)

12 to 24 hours before pickup 75% Refund

6 to 12 hours before pickup 50% Refund

Less than 6 hours before pickup No Refund

No-show (driver arrives, passenger absent) No Refund

3

Driver-Initiated Cancellation

In rare cases, a driver may cancel the booking due to:

Vehicle breakdown or mechanical failure
Severe weather or unsafe road conditions
Traffic emergency or personal emergency

When a driver cancels, you will receive a 100% full refund regardless of the cancellation timing. We will also attempt to arrange an alternative vehicle for you.

4

Non-Refundable Charges

The following charges are non-refundable once incurred:

Toll charges already paid during the trip
State border taxes paid at inter-state checkpoints
Parking charges incurred during the trip
Night allowance (charged for trips between 10 PM – 6 AM) once the trip has commenced

5

Refund Processing

Approved refunds are processed within 5–7 business days.
Refunds are credited to the original payment method used during booking.
For cash payments, refunds will be transferred via UPI or bank transfer to the details you provide.
Processing times may vary depending on your bank or payment provider.

6

Partial Trip & Early Termination

If you choose to terminate the trip midway (before reaching the destination):

You will be charged for the distance traveled up to the point of termination.
The remaining amount (if prepaid) will be refunded after deducting the distance-based fare.
No refund will be provided for the unused portion of the return leg in round-trip bookings once the return trip has been scheduled.

7

Refund Exceptions

Refunds may not be issued in the following scenarios:

Incorrect pickup or drop location provided by the passenger
Passenger refuses to board without a valid reason
Passenger carries prohibited or excessive luggage not declared at booking
Booking made under a promotional discount where terms specify non-refundable conditions

8

Service Modification by CarBhade

In the unlikely event that CarBhade must cancel or significantly modify your booking due to:

Vehicle unavailability
Route disruptions (natural disasters, road closures, government restrictions)
Force majeure events

You will receive a full refund or the option to reschedule at no extra charge.

9

Dispute Resolution

If you believe a refund was incorrectly denied or miscalculated:

Contact our support team with your booking ID and complaint details.
We will review and respond within 48 hours.
If unresolved, the matter will be escalated to senior management for final decision.

10

Changes to This Policy

CarBhade reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

Automated Refunds